DESKTOP COMPUTING

Campus wide inventory and Y2K upgrades During this last year of the "millennium" I.T.S. visited, inventoried, updated, and repaired thousands of the college’s PC to ensure Y2K compliance where feasible.

Desktop upgrades
I.T.S. regularly visits most of the college’s PC’s and MAC’s and continually upgrades various aspects of the computer’s operating environment to:
Upgrade desktop systems to the Windows 9.x standard.

• Upgrade internet browser clients
• Update Ant-virus software and definition
• Update the operating system and office productivity software

Annual distribution and installation of 150-200 new PC’s I.T.S. completed I.T.S. annual PC distributions in record time and with the best user satisfaction. I.T.S. also continues to recycle older recent vintage and even much older PC’s to users with appropriate needs.

Customer Service I.T.S. has greatly improved access to the Help Desk and is endeavoring to promote the highest levels of customer service. Some changes include:

• A new HELP phone line was publicized
• Users are asked at random to complete customer satisfaction survey postcards
• "I was here and you were not" post-it notes are being used to notify users of visits to empty offices
• A manager was designated as Customer Service Manager with broad responsibilities for tracking and assuring user satisfaction.
  

Desktop Support The I.T.S. Help Desk made almost 5,000 visits for desktop support and PC installations. This figure is not inclusive of the thousands of visits made as part of the Y2K and software upgrade projects described above.

Inventory – parts, supplies, campus PC’s
I.T.S. also created new SQL supplies and parts inventory systems to help manage the internal needs of the I.T.S. Technical Support and Operations groups. Stockroom management and improved tracking has made the parts storage and ordering more efficient.