• Your office location
• The type of computer you want connected to the network
• Whether you already have a network card or require one
• How our cabling techs can gain access to your office
• Any special requirements or urgent timing deadlines

Please note that this information is important as it allows us to ensure that your connection will be a smooth and successful one. Cable requests may take from several days to several weeks to be completed depending on the current backlog.

How do I get a network account (Login ID)?

Pick up an application from the Receptionist in 0607 Plaza or at the Faculty Lab - 019 Library. An application is also available online in ITS Publications.

How do I get an E-mail account?

Fill out an application at the Reception Desk in 0607 Plaza or at the Faculty Lab - 019 Library. An application is also available online in ITS Publications.

How do I reset, change or retrieve a password?

Call ITS at x5861 with the following information: the network you are on or CUNY password and a telephone number where you can be reached. Most passwords can be reset the same day.

How do I gain access to a computer account after a lost or forgotten password?

Call ITS at x5861 with the following information:

• The type of account with the problem (E-mail, network login, CUNYVM, FTP..)
• Why you need it reset (forgot password, haven't used it for a while and it was deactivated..)
• Your location and telephone number
• The network or network server you attach to (Boylan2, Ingersol1 etc..)
  Please be prepared to prove that you are the owner of the account! For your protection, ITS will NOT reset an account unless we are satisfied that the true ower is making the request.

How do I reserve a computer room or presentation space?

You need to complete an ITS room reservation form at the the ATRIUM lab (1306P) or at the ITS Reception Desk (0607P). Applications are also available online in ITS Publications.

How do I get help creating a website for myself or my course?

For website creation, contact Academic Information Technologies at x4634.

How do I post a web page for my department?

Obtain an FTP application from the Reception Desk in 0607 Plaza. An application is also available online in ITS Publications.

How can I access student record information for advisement purposes?

SALI (Student Access LAN Interface) provides easy windows-based access to student transcripts, rosters, and tallies. If you have a compatible computer, you can get a SALI ID from your Department Chairperson. Training and documentation are available from ITS x5861. If you need to update student records, or post permissions and overtallies, you have to apply for a SIMS ID. Contact the Registrar for a SIMS ID’s at 1118 Boylan Hall, x5693.

Can I get a custom web address for my faculty or department web site?

ITS does not register custom domain names. Faculty or Departments who would like to register a custom domain name need to either do that directly with Internic (the regulatory agency which monitors domain names) themselves or through a third party Internet service provider. Click here to view the complete ITS policy on domain names.